Frequently asked questions

We stand behind our work like a solid stone wall. Every repair comes with a 90-day warranty. This covers any parts we've used and the work we’ve done. If something isn’t quite right after we've fixed it, just bring it back. We're here to make things right, no malarkey. I got my device back, but something's still not working. What do I do? Firstly, don't fret. Just give us a shout or bring your device back to the shop. We'll have a look at it faster than you can make a cup of tea. Our warranty ensures we'll sort out any issues related to the repair, at no extra cost to you.

We're all about keeping things easy. If you need to return something, pop into the shop or give us a ring within 14 days of purchase. Just make sure the product is in its original condition, and don't forget the receipt. We’ll sort out a refund as shop receipt or exchange quicker than a heartbeat.

Hey, we understand – sometimes minds change and that's perfectly okay. If we haven't started the work yet, we can cancel the service and give you a full refund. If we're already halfway through, we’ll work with you to find the fairest solution. Your peace of mind is what's most important to us.

Our warranty’s as sturdy as an old oak, but like everything, it has its limits. It doesn’t cover issues unrelated to the repair or parts we haven’t touched. Also, if there’s accidental damage or a misadventure after the repair, that’s outside the warranty's umbrella. But don't worry, we're always upfront about these things, no surprises.

Your happiness is our compass. If you're not chuffed to bits with our repair, let us know. We’ll do everything we can to put a smile back on your face, whether that’s fixing the issue under our warranty or discussing other options with you. We're in your corner.

We'd be on it like a bonnet! If a part we've popped in isn't up to snuff, just trot the device back to us. We'll replace that troublesome bit under our 90-day warranty, no questions asked. We’re all about making things run smooth as a pint of Guinness.

Now that's a grand idea for those who like an extra cushion. While we don’t offer extended warranties, we're confident in our craft and the parts we use. So you can rest easy knowing we're here to patch up any hiccups within those first 3 months.

Aye, we do! Software fixes come with a 30-day guarantee. If that pesky problem pops up again within a month, we'll tackle it free of charge. We're not ones to leave you in a digital pickle!

Special orders are a bit like custom-knit jumpers – made just for you. As such, they're generally non-refundable unless there's a fault or they don't match the order. We always ensure you're well informed before we order these bespoke bits.

We take care of your gear, but your data's your own dance to lead. Always back up your data before dropping off your device – just like you'd keep photos safe before painting the living room. If data goes missing, we'll be here to help recover it, but it's not covered by the warranty.

Well, we can't turn back the clock. But come talk to us; if it’s been a whisker of time since your purchase, we might just work out a wee bit of refund magic. We're all about fair play and happy customers. Grateful you’ve come to us with your questions – it’s good to have everything laid out as plain as a pikestaff. If there’s more you're mulling over, or you just fancy a chinwag about the latest gizmos, pop by the shop or give us a ring. At FixmyPC, we’re like the trusty spanner in your toolkit, ready to lend a hand.