Welcome to FIXMYPC LIMITED. These Terms of Service (“Terms”) set out what we owe you and what you owe us when you use our services. By booking a service with us, you agree to be legally bound by these Terms and by our Privacy Policy.
General Policies
No Credit Policy: Please do not ask us for credit. We have a strict no-credit policy, which avoids the disagreement or awkwardness of having to refuse.
Three Months Warranty: We back our repair work with a three-month warranty, which covers our repairs against defects in workmanship.
Repair Deposit: When you book a device for repair, we charge a small deposit to secure the technician’s time spent diagnosing the problem. When the repair is complete, the deposit is deducted from the final cost.
Non-refundable Deposit: If we assess your device as beyond economical repair, the deposit is not refunded. It covers the diagnostic work our technicians have done.
Rapid Service Commitment: We know a broken device is urgent, so we work to complete repairs as quickly as we can. We appreciate your patience while we do.
Policy on Refunds: All refunds for returned products are issued as store credit, which you can use for future repairs or purchases. We do not offer cash refunds under any circumstance.
Warranty Claims for Faulty Items: You need a valid purchase receipt to make a warranty claim on a faulty electronic item. We cannot process exchanges without one.
Manufacturer Warranty on Replacement Parts: All replacement parts we use come with the manufacturer’s warranty. If a replacement part develops a problem, we will give you the contact details you need to raise a fault or replacement request with the manufacturer directly.
Lost, Stolen, or Fraudulently Claimed Devices: We do not service devices involved in loss, theft or insurance fraud. If we learn that a device falls into one of these categories, we will inform the authorities and may keep the device.
Liquid Damage Policy: Repairs to liquid-damaged devices carry a three-month warranty limited to the original fault. We cannot offer refunds, but we will make every attempt to restore the device to working order for that same fault.
Coverage Limitation of Warranty: Our warranty covers only the specific faults we have repaired. Any new or later fault needs a separate assessment and repair quote.
Data Backup Responsibility: FIXMYPC LIMITED, its staff, associates and suppliers are not liable for any data lost during a repair. Please back up your data before handing in a device. We take care to protect your data, but responsibility for it remains with you.
Unclaimed Devices: Devices left uncollected for more than 30 days after a repair are subject to secure data and hardware destruction. After that period, we may dispose of, recycle or sell the device.
Prior Repair Disclosure: If another repair centre has worked on your device, please tell us when you book, as this speeds up our diagnosis. If you do not tell us, we may suspend the repair and charge for the time already spent.
Promotional Vouchers & Spin-to-Win Offers
From time to time, FIXMYPC LIMITED runs promotions, including spin-to-win games, through which customers may win discount or free-repair vouchers. The following terms apply to all promotional vouchers, in addition to any terms shown at the time of the promotion.
One Active Voucher Per Customer: Only your most recently won voucher is valid. Each new voucher you win automatically cancels and replaces any voucher you won in the previous 14 days, whatever its value. You cannot keep several vouchers, combine them, or choose which one to use. For example, if you spin several times and win a free repair followed by a 20% discount, only the 20% discount is valid.
Identifying Customers: For this policy, a “customer” means the same person, household, email address, phone number or device. We may check vouchers against our records. If we find multiple entries made to get a better prize, we may cancel some or all of the vouchers involved.
20% Discount Vouchers: The 20% discount applies to service and labour charges only. It does not apply to parts, replacement components or products. The discount applies only when the total value of the repair or purchase is β¬50 or more.
Free Repair Vouchers: A free repair voucher covers parts and labour up to a maximum of β¬100. If the repair costs more than β¬100, you pay the difference. If it costs less than β¬100, the unused balance is forfeited. We do not give cash, store credit or a refund for any remaining balance.
General Voucher Conditions:
Misuse: We may refuse, cancel or withdraw any voucher we reasonably believe was obtained through multiple entries, false details or other misuse of the promotion. We may also change or end any promotion at any time.
Conduct Guidelines
Respectful Interaction: Our staff are here to help, and we have a zero-tolerance policy on verbal or physical abuse. Please communicate respectfully.
Anti-shoplifting Measures: Shoplifting has serious consequences, including legal action and social media exposure. Please respect our goods and services.
Conclusion
By agreeing to these Terms, you help us provide a clear and efficient service. FIXMYPC LIMITED may revise these Terms at any time, and continuing to use our services means you accept the updated Terms. If you have any questions about these Terms, please get in touch with us.
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