Frequently asked questions

We repair all mobile phone brands, from Apple to Samsung and everything in between. No matter the brand, we've got you covered.

The price of our repair services is based on two factors: the type and extent of damage (such as a cracked screen or battery replacement) and the type of device. Rest assured, we offer competitive and affordable prices for all repairs.

All repairs done in-store at FixMyPC or through our Mail-In repair services are backed by our exclusive and comprehensive 90-day warranty. This warranty provides coverage for malfunctions or issues with the Screen/LCD and any other repaired or replaced parts that do not function as intended or designed. However, please note that it does not protect against accidental or purposeful drops, such as breaking or cracking the LCD or Digitizer glass, tampering with internal hardware, damage resulting from attempted customer repair, unlocked or jailbroken devices, new damages unrelated to the original repair, or water damage. Additionally, our warranty does not cover certain pre-existing conditions, including water damage, jailbroken or unlocked devices, and tampering with internal hardware.

Our specialty at FixMyPC is repairing most water-damaged phones. We have expertise in fixing these types of issues and can often restore functionality to water-damaged devices.

We have the expertise to repair physical button issues on your phone, depending on the complexity of the problem. Please bring your device to FixMyPC for assessment, and we will determine the best solution to fix the physical button problems you are experiencing.

You have multiple options for getting your phone repaired by FixMyPC. You can choose to hand it in at one of our Drop Off Centres, send it to us by post, request a pickup service for your phone, or simply walk into our store with your device. Whatever method is most convenient for you, we are here to assist in repairing your phone.

At FixMyPC, the turnaround time for phone repairs is typically between a few hours to 7 days after we receive the device. The exact timeframe depends on the nature of the job and the availability of parts. However, it's worth noting that the majority of repairs are completed within 2-3 days. The specific time required can vary based on factors such as the specific fault, the make and model of the phone, and any necessary parts that may need to be ordered for the repair. Rest assured, we strive to complete repairs as efficiently as possible while ensuring quality results.

In the rare instance that we are unable to repair your phone, we will promptly contact you to inform you of the situation. Your phone will be returned to you, and you will only be charged the diagnostics fee of 15 euros. We believe in transparent and fair pricing, ensuring that you are only responsible for the diagnostic evaluation in such cases.

It's important to note that insurance companies typically do not provide coverage for the full value of damaged phones, as the worth of a damaged phone is often reduced to its scrap value. If you have any concerns about insurance coverage for damaged phones, it's advisable to review the policy details provided by your insurance provider or contact them directly for specific information regarding coverage for damaged devices.

Each repair at FixMyPC is individually priced based on factors such as the time required, the type of damage, and any necessary replacement parts. Prior to assessing the damage and determining the full cost of the repair, we will take a deposit. This enables us to accurately evaluate the extent of the damage and provide you with a transparent and fair cost estimate for the repair. We believe in ensuring that you are fully informed about the repair process and costs before proceeding with any work on your device.

While I understand that you have found a cheaper repair option, allow me to highlight the reasons why choosing FixMyPC would be a beneficial decision: 1. Superior Expertise: FixMyPC has a team of highly skilled technicians who possess extensive experience in phone repairs. Our technicians have a thorough understanding of various phone models and can diagnose and repair a wide range of issues efficiently and effectively. 2. Quality Parts: We prioritize using high-quality parts during our repairs. This ensures that your phone operates optimally and maintains its durability and performance. Cheaper repair options may compromise on the quality of parts, which could potentially result in subpar performance or further issues down the line. 3. Warranty Coverage: At FixMyPC, we stand by the quality of our work. For added peace of mind, we offer warranty coverage on our repairs. In the unlikely event that any issues arise after the repair, we will address them promptly and at no additional cost. 4. Exceptional Customer Service: Providing excellent customer service is one of our top priorities. From your initial contact until the completion of the repair, our friendly and knowledgeable team is dedicated to ensuring your satisfaction. We value your experience and strive to exceed your expectations at every step. While price is certainly a factor, it is essential to consider the overall value and quality of the repair service. Choosing FixMyPC guarantees reliable repairs, top-notch customer support, and the assurance that your device is in capable hands.

According to industry knowledge, the typical cell phone battery begins to deteriorate after around 400 charging cycles. For the average user, this point is usually reached after 1-2 years of regular usage. It's important to note that this is a general estimate and can vary depending on various factors such as battery capacity, usage patterns, and charging habits. Some batteries may experience deterioration sooner or later depending on these factors.

We've genuinely lost track! If you want the assurance that your phone is in reliable hands, bring it to us for a complimentary diagnostic. Following the assessment, we will proceed with the necessary repairs and strive to have your phone back to you within a reasonable timeframe. It's as straightforward as that.

If you are experiencing lines across your mobile phone's screen, it is likely that you will need a screen replacement. The cost of the replacement can vary depending on the specific model of your phone. To get an accurate price estimate for the screen replacement, please provide us with the details of your phone model so that we can provide you with the most relevant information.

No, it is illegal for phone repair shops to look through your mobile phone or other devices due to privacy laws. However, when performing a mobile phone repair, we may require your PIN code to run specific tests and diagnostics. Rest assured that our technicians maintain a professional and lawful approach, and browsing through your personal files is not part of our service. We prioritize keeping our repair process transparent and in compliance with privacy regulations.