Frequently asked questions

Absolutely! Our laptop repair service is tailored for your convenience. We're here to assist you in fixing your laptop troubles without the need for you to step out of the comfort of your home, office, or workplace.

At Fixmypc, we strongly believe in the responsibility we all have to protect the environment. That's why we are dedicated to keeping as many laptops functioning for as long as possible, in an effort to reduce waste sent to landfill. While there is no one-size-fits-all solution for determining whether to repair or discard a laptop, we are committed to helping you make an informed decision about the worthiness of repairing your device. The key question to ask yourself is: Does my laptop fulfil my needs? If the answer is yes, then it is likely worth the effort to have it repaired. In most cases, the cost of repairing a laptop is considerably less than buying a brand new one. Before deciding whether to replace or repair your laptop, it is important to have an estimate of the repair cost and the time it will take to get your laptop back in working order. We at Fixmypc are more than happy to provide you with advice, but ultimately, the decision is yours to make.

Our aim is to expedite the repair of your computer or laptop. Typically, we strive to offer same-day repairs; however, this may vary based on our current workload and the extent of the repair required. Here are a few scenarios to demonstrate our approach: • If you've recently damaged your non-touch laptop screen, we usually have the capability to conduct the necessary repairs on the same day. We endeavour to maintain a stock of the most sought-after laptop • In the event that your laptop fails to power on, pinpointing the issue requires our own diagnostic evaluation. If the issue relates to your hardware, we will identify the problem and provide a quote for the necessary replacement part. • If your laptop powers up but the operating system fails to load, we can often address this issue within 24 working hours. While we always strive to deliver the speediest and most efficient repair possible for your laptop, we are committed to upholding the quality of our work. This is our guarantee to you.

The duration of repair for a laptop with liquid damage can vary significantly based on multiple factors. One important consideration is how the laptop was handled following the liquid damage, as well as the entry point of the liquid. In most cases, liquid is spilled over the keyboard. Fortunately, many laptop keyboards offer some level of waterproofing, which helps minimize the liquid's reach towards the motherboard and other critical components. If the liquid damage is confined to the keyboard, the repair typically takes around 1 to 3 working days. However, if the liquid has affected the motherboard, the repair timeframe can range from 1 to 14 working days. We always strive to complete water/liquid laptop repairs in the shortest possible time while maintaining the quality of the repair.

Laptop motherboards can be highly intricate, and in certain situations, replacement may be the optimal and cost-effective solution. The duration of the repair will vary based on the laptop model and the availability of replacement parts, as some motherboards are more readily accessible than others. As a general estimate, repairing or replacing a laptop motherboard typically takes between 3 to 14 working days to complete.

We strive to complete most laptop battery replacements on the same day. In the event that we don't have the appropriate battery in stock for your laptop, we will promptly order one and schedule the replacement for the day the battery is delivered to us. As a result, the majority of laptop battery replacements can be carried out on the same day, unless we need to order one for you.

A significant portion of the laptop software issues we encounter are often related to the operating system. If you would like us to attempt to repair the operating system, the timeframe can range from a few hours to 3 working days. In cases where repairing the system files is not feasible, we will proceed with reinstalling the operating system using an official image and the original product key.

I understand that many clients are uncertain about what is wrong with their laptops, and you are not alone in that regard. Your satisfaction is important to us, and our engineers are highly qualified, with degree-level qualifications and extensive knowledge and experience in repairing various laptop issues. However, diagnosing the problem accurately over the phone or via email can be challenging. To address this, we have developed a service package specifically tailored for situations where a physical diagnostic is needed to determine the problem accurately.

Our payment process is as follows: • Payment is typically made after the job has been successfully completed, unless we need to order parts on your behalf. In such cases, we kindly request a 50% deposit contribution upfront to cover the costs of the necessary parts for your repair. • Once the job has been finished to your satisfaction, you can then pay the full fee for the services provided.

Absolutely! We have a convenient drop-off service available for laptop repairs. Just bring your laptop to our location during our business hours, and our friendly staff will assist you in checking it in for repair. When you drop off your laptop, we will collect all the necessary information from you, including your contact details and a brief description of the problem you are experiencing. Rest assured that your laptop will be handled with care and in a secure environment. Once your laptop is checked in, our skilled technicians will conduct a thorough diagnostic to identify the issue and determine the best course of action for repair. We will keep you informed throughout the process, providing you with updates and a cost estimate if any additional repairs or parts are needed. Upon completion of the repair, we will notify you promptly, and you can simply come by our location to pick up your fully-functional laptop. At this time, you can make the payment and our team will be happy to provide you with any necessary instructions or recommendations to help you maintain the performance and longevity of your laptop. We understand that your laptop is an essential part of your daily life, and we strive to provide you with a smooth and efficient repair experience. So, feel free to drop off your laptop at our location and let our experts take care of the rest!

For certain repairs and diagnostic procedures, it may be necessary for our technicians to have access to your laptop with the password. However, we assure you that your privacy and security are of utmost importance to us. Once the job is complete, we will immediately delete any personal passwords or sensitive information that may have been required to perform the necessary repairs. Our goal is to ensure that your data remains confidential and protected throughout the entire process. We understand the importance of safeguarding your personal information, and rest assured that we take every precaution to treat your laptop with the highest level of care and respect for your privacy.

We strictly adhere to a code of conduct that priorities the privacy and security of our clients' data. Our team will only access documents or photos stored on your laptop if it is necessary to do so at your specific request. We maintain an extremely strict protocol to ensure the confidentiality of your data. Any access to files is only for the purpose of conducting a successful repair to your laptop. It's important to note that if during the course of our repair process we encounter any content that is deemed illegal under Irish law, we are obligated by law to report such findings. This is a legal requirement that we take very seriously. You can trust that we handle your information with the utmost care and in full compliance with the legal and ethical standards regarding data privacy and security.

We provide our clients with a comprehensive warranty on the parts we supply and install. This warranty covers both parts and labor for a period of thirty days. In the event that a part we supplied and installed fails within 90 days of the repair, we will offer a free-of-charge service to collect, repair, and return your laptop. Please note that if the issue is determined to be unrelated to the supplied parts, a diagnostic fee may apply. This fee covers the cost of determining the cause of the problem. Our warranty terms and conditions will be clearly outlined on the invoice provided to you. This ensures that you have all the necessary details regarding warranty coverage and related fees. It's worth mentioning that for repairs involving software-related problems or parts that haven't been replaced, we offer a separate seven-day warranty. This warranty specifically covers any issues pertaining to the repair itself. Our priority is to ensure your satisfaction and the longevity of your repaired laptop. Should you have any further questions about our warranty or any other aspect of our service, please don't hesitate to ask.

We offer a variety of convenient payment options for our customers, including the acceptance of debit and credit cards, cash, as well as contactless payments.