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Frequently asked questions

If your computer is slow, crashing, not starting, making noise, overheating, or displaying error messages, it might need professional repair.
Many software-related problems like virus removal, system tune-ups, and software installations can be handled remotely, while hardware issues typically require in-person service.
Costs vary depending on the issue, parts, and labor. An initial diagnostic fee may apply which can often be applied toward the repair cost.
Turnaround time varies. Simple software fixes can take a few hours, while more complex hardware repairs might take a few days.
Reputable repair services strive to protect your data. However, it's recommended to back up your data before sending in your device for repair, if possible.
A broken screen can usually be replaced. The exact cost and duration depend on the model and availability of replacement screens.
Turn off your computer immediately, unplug it, remove the battery if possible, and don't attempt to turn it back on. Bring it to a repair service as soon as you can.
If the laptop meets your needs and the cost of the battery is reasonable compared to purchasing a new device, it can be worth it.
Upgrading from an HDD to an SSD involves cloning your current drive to an SSD for improved performance or installing a fresh operating system on the SSD.
In many cases, yes. File recovery is possible unless the drive is physically damaged or the data has been overwritten.
This depends on the provider, but many offer a limited warranty on parts and labor.
Yes, technicians can often recommend hardware upgrades (like more RAM or an SSD) and software updates to improve your system's performance and longevity.
Yes, to help prevent future infections, it is advised to install reputable antivirus software and keep it updated.
Regularly back up data, keep your software updated, use a surge protector, frequently scan for malware, and keep your computer clean and properly ventilated.
If the repair costs are more than half the price of a new computer or if it's older than 5 years, investing in a new one might be more cost-effective.
Absolutely not! Swing by our shop with your device whenever it's convenient for you. We help our clients on a first-come, first-served basis—no appointment needed. For in-home support, just give us a call to set up a visit. We're here to assist you both in-store and at your doorstep!
Desktop Computers: Just the tower, please! There's no need to lug in cables, monitors, keyboards, or mice. All-in-One Desktops: The tower and its power plug are all we need, given the built-in screen. Laptops: Don’t forget your charger! The laptop case, however, can stay at home. Specific Device Issues: If you're facing trouble with a particular accessory (like non-functioning computer speakers), please bring that item with you.
Absolutely! Our expertise lies in providing comprehensive tech support to small and medium-sized businesses. Whether you're setting up a new office from scratch, needing advice on initial network cabling, looking to order and install new workstations or servers, or simply aiming to maintain and secure your current computers and network infrastructure, we've got you covered.
Yes, we are fully equipped to address both hardware and software problems on Mac Laptops and Desktops. Whether you're experiencing system errors, need upgrades, or face hardware-related concerns, our team is ready to provide the necessary expertise and care for your Apple devices.
The duration needed to complete repairs largely depends on the nature of the issue and our current workload. Typically, most repairs are completed within 1 to 5 business days, and at times, we can have them done even more swiftly! Repairs involving advanced hardware issues or those necessitating specially ordered parts may take longer, as they are contingent on the severity of the problem at hand. We pride ourselves on our quick turnaround times and conduct all repairs in-house to guarantee top quality and the speediest service achievable.
Yes, we can! Even if you're uncertain about the specific problem with your computer, we've got you covered. You can either bring your computer directly to our shop, send it to us via courier, or give us a call. We'll thoroughly inspect your computer to identify the issues. Rest assured, our team is here to diagnose and fix whatever problems your computer may have.
It's a common concern to worry about the online habits of your family members or employees. At FixMyPC, we understand the need to ensure safe and appropriate internet usage. The market offers a variety of software solutions designed to monitor and control internet activities. However, as these technologies are constantly evolving, we recommend visiting us for a consultation. Our team can provide you with the latest information on effective monitoring software tailored to your specific needs and concerns.
If you find yourself having deleted crucial files by mistake, there's a good chance they can be restored. At FixMyPC, we offer in-house data recovery services to help you retrieve your lost information. In the event that we're unable to recover your data, we can direct you to a professional data recovery specialist for further assistance. To increase the likelihood of successful file recovery, it's essential that you stop using your computer immediately after the deletion occurs. Continuing to use the computer can overwrite the space where the deleted files are located, making them harder to retrieve. For the best chances of getting your files back, power off your computer and bring it to our shop without delay.
We understand the importance of being proficient with your computer and the difference that personalised guidance can make. However, we're sorry to inform you that we no longer offer tutoring services. Despite this, please don't hesitate to contact us for recommendations on resources and local services that may assist you in improving your computer skills.

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