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Don’t be afraid to ask!

Frequently Asked Questions

My Device Doesn’t Switch On
At FIXMYPC, we understand that a device not switching on can have various underlying causes based on the type of device. For laptops, it may be a faulty charger; for Apple iPhones or tablets, it could be a damaged charging port or battery issue; and for desktops, it could result from a faulty power supply. When you bring your device to us, we apply a standard diagnostics fee to thoroughly examine and identify the root cause of the issue. Our expert technicians will conduct a detailed assessment of your device, diagnose the problem, and then contact you with a clear explanation of the issue and an estimated repair cost before proceeding with the necessary repairs. This process ensures transparency and allows you to make informed decisions regarding your device repair.

If your touchscreen isn’t functioning properly, it’s a common issue with mobile phones and touch devices. This problem is often caused by damage to the outer glass display, resulting in impaired touch functionality. We frequently encounter unresponsive touch issues in devices that have been subjected to liquid damage, dropped, or experienced physical damage.

The best course of action is to bring your device to us so that our skilled technicians can thoroughly inspect it and provide a quote for the necessary repairs. During the assessment, we will identify the specific issue impacting your device’s touchscreen and outline the most effective repair solution to restore its functionality.

Dealing with a device damaged by water or liquid? Placing it in a bag of rice won’t resolve the issue as many believe. This common myth overlooks the potential internal damage caused by the liquid exposure. To maximize the chances of saving your device, power it off and bring it to a professional repair service, like FIXMYPC, promptly. Our experienced technicians have the skills and tools needed to properly assess and repair liquid damage, increasing the likelihood of restoring your device to optimal functionality. Don’t rely on unproven methods such as rice – trust the expertise of professionals to handle liquid damage repair effectively.

What Happens if You Can’t Fix My Device?

If we cannot repair your device, we will reach out to discuss the options available. One way or the other, we are confident in our ability to provide you with a solution. You may be offered a replacement device for a fee, or we can return your device to you and refund the service charge (in-store credit). Our confidence in our repair abilities means that if we cannot fix the device, it is unlikely that anyone else can. However, we will review all possibilities with you. We can also attempt to recover and transfer your data to a new device if possible. Furthermore, we offer a comprehensive range of laptops, mobiles, tablets, and more, ensuring that we can find the right solution for you.

Rest easy knowing that every device you purchase from our store is automatically covered by a minimum insurance of €1,000. This means that if any unfortunate events occur, you won’t have to worry about bearing the financial burden. Additionally, we highly advise insuring the mail when sending your device in for repairs to match the value of your phone. By taking this precaution, you can have peace of mind, knowing that your device is protected throughout the repair process.

Absolutely! You are welcome to take advantage of our walk-in repair service by visiting our convenient repair center located in Kilcock. Situated directly across from the Tesco/Scoil Dara, our location is easily accessible for anyone in the area. Whether you are a student from the nearby University town of Maynooth or commuting from Dublin via the M4 Motorway, our repair center is just a short 10-minute drive from Maynooth and 30 minutes from Dublin.

Adding to the ease of access, we provide ample free parking for our customers. We recognize that emergencies can occur at any time, so we strive to accommodate your needs. Our repair center operates 7 days a week, with availability even after hours for any technical emergencies that may arise.

Take advantage of our walk-in repair service to have your devices quickly and efficiently fixed. Our skilled technicians are ready to assist you and restore your devices to full working condition. Experience outstanding customer service and hassle-free repairs by visiting our repair center today.

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